You can permanently delete your account from inside Prepstellar, in the phone app or in the web app. The deletion is irreversible and does not require you to contact support.
Delete from the app
- Open Prepstellar (the phone app, or the web app at app.prepstellar.com) and go to Account.
- Choose Delete account.
- Type delete to confirm and complete re-authentication if the app requests it.
The app then deletes your Firebase account and the data linked to its user ID: synced progress and study history, profile and nickname, device registrations, AI and feature-usage counters, your community comments, and reports linked to your user ID, including the prompt and answer saved when you report a tutor response. It also deletes what the web app keeps for your account: open web sessions, the record of course content delivered to you, any temporary block and your email choices. Local user state is cleared on the device or in the browser.
Aggregated or anonymous statistics and reports that cannot identify your account may remain. Apple, Google Play, RevenueCat, Stripe or Prepstellar may retain transaction or tax records where required by law or their service obligations. If you also want your subscription record at RevenueCat deleted, write to us and we will request it.
Subscriptions are separate
Deleting your Prepstellar account does not cancel an active subscription. Cancel it separately to stop future renewals: in your App Store or Google Play subscription settings or, if you subscribed in the web app, from the link in your purchase receipt email.
If you cannot use the app
Email support@prepstellar.com from the address linked to your account. Include only the information needed to identify it. We may ask you to verify ownership before deleting data, and will normally complete a valid request within 30 days.
Leaving the waitlist
Email support@prepstellar.com from the address you joined with. We will remove the address and sign-up date and confirm.
Your other rights
Deletion is one of several rights you have over your data. Access, correction, portability, restriction and objection are described in our Privacy Policy and can be requested at the same address.